Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item(s) to request a return. To view or manage your orders at any time, click on the user icon on the top right of the website and sign in to your profile using the email address that was entered in the order(s). If you are using the Shop app, sign in to your account to manage your order(s).

To start a return request, you can contact us at customerservice@fdscpr.com. Your item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging with the receipt or proof of purchase.

If your request is accepted, we will send instructions on how to return the item(s). Returns must be sent to the following address: PO Box 364183, San Juan, PR, 00936-4183, US. Alternatively, returns may be accepted at our main office upon request. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@fdscpr.com.

 

Pickup in store
Orders placed with the pickup option are available for collection from our main office once ready and will not be shipped. The pickup address is provided at checkout and by email. Proof of purchase is required to claim the order. If the pickup option was selected in error, please contact us as soon as possible to cancel the order. You may then place a new order using a delivery option. Orders must be collected within 14 days, after which they will be cancelled. Extensions to the pickup period may be granted upon our express written consent. Cancelled or abandoned pickup orders will be automatically refunded to the original payment method in accordance with the refund terms below.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@fdscpr.com.